MyCartly Hosting Privacy Policy

MyCartly Hosting

Effective date: April 29, 2026 Company: MyCartlyHosting (operated by Eminence SAB Solutions) Website: mycartlyhosting.com | SaaS platform: mycartly.store

1. Overview

MyCartlyHosting (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites, use our hosting services, or access the “Host Your Shop” SaaS platform (mycartly.store). Please read this policy carefully. If you do not agree with the terms, do not use our services.

2. Information We Collect

We may collect the following categories of information:

a. Personal Identifiers

Name, email address, billing address, phone number, company name (if applicable).
Account username and password (hashed, not stored in plain text).

b. Payment Information

Credit/debit card details, PayPal email, or other payment method data. Note: Payment processing is handled by secure third‑party processors (e.g., Stripe, PayPal). We do not store full card numbers on our servers.

c. Service Usage Data

IP addresses, browser type, operating system, referral URLs, pages visited, date/time stamps.
For hosting clients: server logs, FTP/SFTP access logs, email metadata (non-content), resource usage metrics (CPU, RAM, bandwidth).

d. Store Owner Information (mycartly.store SaaS)

Store name, product catalog (names/descriptions, no payment card data), customer order info (shipping address, order history) when you use our e‑commerce platform.
We act as a data processor for your store customer data; you remain the controller.

e. Cookies & Tracking Technologies

Essential cookies for login, shopping carts, security.
Analytics cookies (e.g., Google Analytics) to improve services.
You may disable non‑essential cookies via browser settings.

3. How We Use Your Information

We use collected information for the following purposes:

To provide and maintain services: Account creation, billing, technical support, server monitoring, abuse prevention.
To improve our services: Analyze usage trends, troubleshoot errors, optimize performance.
To communicate with you: Send invoices, service updates, security alerts, responses to support tickets. Promotional emails only with your consent (opt‑out available).
To comply with legal obligations: Respond to lawful requests from law enforcement, tax authorities, or courts.
To protect legitimate interests: Detect and prevent fraud, enforce our Terms of Service, safeguard our infrastructure.

4. Legal Basis for Processing (for GDPR purposes)

If you are located in the European Economic Area (EEA), we process your data based on:

Contractual necessity: To perform the hosting or SaaS agreement.
Legitimate interests: Security, fraud prevention, service improvement.
Consent: For marketing emails and non‑essential cookies.
Legal compliance: Where required by law.

5. Sharing Your Information

We do not sell your personal data. We may share information in the following limited circumstances:

Service providers: Payment processors, data center partners, CDN providers, email delivery services — all bound by confidentiality agreements.
Law enforcement or legal process: If required by subpoena, court order, or applicable law.
Business transfers: In case of merger, acquisition, or bankruptcy (you will be notified).
With your consent: When you explicitly authorize sharing (e.g., third‑party integrations on your store).

6. Data Retention

We retain your personal data as long as your account is active, plus a reasonable period afterward:

Account data: Retained for 30 days after account closure unless deletion is requested earlier.
Server logs: Retained for up to 90 days for security and debugging purposes.
Billing records: Retained for 7 years to comply with tax laws.
Store customer data (mycartly.store): Retained until you delete it from your store or close your account.

You may request deletion of your personal data at any time (subject to legal retention obligations).

7. Your Rights (Depending on Your Jurisdiction)

Depending on your location (e.g., GDPR, CCPA, LGPD), you may have the right to:

Access the personal data we hold about you.
Rectify inaccurate or incomplete data.
Erasure (“right to be forgotten”).
Restrict or object to processing.
Data portability (receive a machine‑readable copy).
Withdraw consent (where processing is based on consent).
Lodge a complaint with your local data protection authority.

To exercise these rights, contact us at privacy@mycartlyhosting.com. We will respond within 30 days.

8. Security Measures

We implement industry‑standard safeguards, including:

Encryption: All data transmitted between your browser and our services uses TLS 1.2/1.3 (HTTPS). Backups and stored sensitive data are encrypted at rest where feasible.
Access controls: Only authorized personnel have access to systems, and all access is logged.
Regular audits: We perform vulnerability scans and apply security patches promptly.

However, no method of transmission over the Internet is 100% secure. You are responsible for keeping your login credentials confidential.

9. International Data Transfers

Our servers are currently located in Nigeria, the United States, and the European Union. If you are located outside these regions, your data may be transferred to and processed in these countries. For transfers from the EEA, we rely on Standard Contractual Clauses (SCCs) or equivalent safeguards.

10. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us and we will delete it.

11. Third‑Party Links

Our website or mycartly.store may contain links to external sites (e.g., payment gateways, analytics providers). We are not responsible for their privacy practices. Encourage you to read their policies.

12. Cookies Notice

We use the following types of cookies:

Category	Purpose
Strictly Necessary	Login, shopping cart, security tokens. Cannot be disabled.
Functional	Remember preferences (e.g., language, region).
Analytics	Track site usage anonymously (Google Analytics, self‑hosted Matomo).
Marketing (opt‑in)	Retargeting ads (only if you consent).

You can manage cookie preferences via our cookie banner or your browser settings. Disabling necessary cookies will break site functionality.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email (to the address on file) or by a prominent notice on our website. The “Effective date” at the top indicates when the policy was last revised. Continued use after changes constitutes acceptance.

14. Contact Us

For privacy‑related questions, data access requests, or to report a suspected breach:

privacy@mycartlyhosting.com Legal Department: Eminence SAB Solutions (MyCartlyHosting)

For urgent security matters, please use our client area ticket system for encrypted communication.

Eminence SAB Solutions – parent company of MyCartlyHosting & mycartly.store

Top